In Ireland, drove market share from 22% to 35% (2010 to 2016), reduced expenses by 31% (2008 to 2012) and doubled return on capital, whilst achieving record levels of staff engagement. In Canada, reduced expenses by 18% most of which was reinvested to deliver a digital-first business model.

Designed and implemented a new Canada operating model to deliver improved earnings through greater customer focus and digitisation. Re-engineered Irish operation around simpler customer-focused offerings, driving higher earnings and market-leading customer satisfaction.

Refreshed Canadian leadership team meeting target 60:20:20 ratio for top 100 roles (existing leaders: new generation: new hires) with 53:47 gender split. Builds high-performing teams based on shared leadership ethos which are high on collaboration. Relentlessly focussed on hiring and retaining the best talent.

Set up dedicated Agile ‘labs’ to fast-track delivery of change for Canada Transformation. Intensive recruitment process to acquire required talent for delivery – 40:60 internal:external split on resources.
Assessed key priorities and identified three initial ‘waves’ to drive positive momentum

Set up new Partnership business model from scratch in 1997, growing from 2 employees to 150 by 2000, when the unit generated 15% of total sales. Leveraged B2B business development skills to develop a highly successful ‘sales through service’ model backed by same-day processing.

Developed compelling ‘Lifetime advice’ vision for the Canadian business with digital as default for delivery, resulting in exceptional customer engagement. Created highly engaging Irish point of sale advice process generating a customer NPS of +45, top quartile productivity with compliance embedded at source

Chair of IPSI, providing specialist life admin services to 10 clients across Europe, administering €30bn of assets with 250 employees. Developed and implemented a growth strategy to double revenue to €35m, through a shift away from a traditional TPA model to a SaaS model

Thought-leader on new advisory models, with a focus on higher productivity, compliance as standard and automated processing. Developed highly successful partnerships with firms such as AIB, Ulster Bank and 123.ie as well as leading independent wealth managers through an innovative new funds platform

Business lead on disposal of Irish Life to Great-West Lifeco in 2012 (€1.3bn)
Chair of Irish Life International on disposal to SEB Trygg Holdings in 2010 (€26m)

Acquired Financial Horizons Group in 2017 – Canada's largest independent advisory firm (undisclosed)

Led the integration of the 300-person Canada Life business into Irish Life (incl. back-book migration) securing €20m expense synergies